Official application with or without e-Citizens
How to report the stench to the State Inspectorate?
If you experience an intense smell of burning, lacquer or industrial fumes, describe what you have personally noticed. The smell itself does not determine the source or composition of what we breathe.
Open e-Submission of the State Inspectorate ↗
Anonymous application without e-Citizens ↗
You can also contact the State Inspectorate office by e-mail: pisarnica.dirh@dirh.hr. In the message, specify the location, time and description of the event and attach the available records. Sending an email is not anonymous because the recipient sees the sender's address.
To report without signing into e-Građani, use the State Inspectorate’s direct form. The reporter’s name, email and address are not marked as mandatory. For an anonymous report, leave those fields blank and omit personal details from the description and attachments. Without contact details, you cannot expect a direct response to your report.
- 01
Select Login Mode
For the e-Submission, registration via the e-Citizens (NIAS) system follows. For registration without e-Citizens, including anonymous registration, open Direct application form. Fill in the required fields marked with an asterisk: field office, registered entity, description of the application and control number. If the source is not known, write it down clearly in the reporting area and indicate the area in which you smell.
- 02
Specify the place, time and description of the fragrance
Enter the required data and describe the suspicion of air pollution: the street or part of the neighborhood, the date, the approximate time of the start and duration, which the smell reminds, whether it enters the apartment and whether it repeats. If the source is not known, write it clearly; do not list the presumed perpetrator as a fact.
- 03
Attach available records
Add dates of earlier observations, notes and photos or recordings if you have them and if they were obtained safely. Follow the attachment restrictions shown in the form. You don’t have to have a photo to describe the smell you feel.
- 04
Send a login and save the confirmation
Check the description, request the source and conduct of the relevant inspection and send the application. Save the certificate or the item label if the system issues it, a copy of the application and a reply. Call for an earlier application when completing.
Application description example
Adjust the text to your own observation and delete parts that do not apply to your case.
On [date], from approximately [time], in [street / part of the neighbourhood], Zagreb, there has been an intense smell resembling [burning / varnish / industrial fumes / other description]. The smell has lasted [duration], enters our flat and makes us close the windows. I also noticed a similar smell on [dates and times of earlier events, if any].
The source of the smell and the substances that are released are unknown to me. Please check the allegations, identify a possible source, conduct a competent inspection and notify the actions taken. I submit [a list of available notes, photos or other records, if any].
Neighbourly records and group chats do not replace an official application. In joint posts, do not share other people's personal information or unverified accusations.